Frequently Asked Questions
This product is offered to Contractors,
Home Builders & Closet Professionals
240-876-6203
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Unit Characteristics

Q

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What decides where to add shelves in B units?

A

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When the unit height is less than 62 ½ tall, then the rod comes down to allow space for the shelves.
When the unit height is 62 ½” or more, the rod position does not move. Shelves will be added above the rod.

     
   

Selections and Availability

Q

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How do I see hanging units which have doors (wardrobes)?

A

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To view hanging units with doors, you should set the unit depth to 23”.

     

Q

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I need a unit that is not on your website. Can you manufacture per my design?

A

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Our units are limited to the ones shown in the “Available Units” tab. We do not customize units.

     

Q

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Can I order a melamine color other than what you offer on your website?

A

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Colors are limited to the ones shown on our website.

     

Q

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Can I change handles / knobs?

A

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No, you do not have the option of changing hardware. Holes for handles are drilled at 96mm or 3 3/4" center to center. You may change the hardware yourself after purchase. There are thousands of handles and knobs in the market with the same specifications.

     
   

Design Questions

Q

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May I send you my dimensions for you to design?

A

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Yes, you may. We will help you do the layout. However, please be advised that we would not accept responsibility for the final product since our design will be based on your dimensions.

     

Q

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Do you offer any training to use your software application?

A

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Yes, we do. We can send you an invitation from the Zoom website to come to our computer for a training session on how to use our software application. There may also be other users receiving training at the meeting.

     

Q

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Can you have someone come over and measure my closets?

A

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We do not offer measuring, delivery or installation services.

     

Q

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What if some of the shelves I have ordered do not fit? Can I send them back to be replaced?

A

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No, you need to order new shelves.

     

Q

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What do I do if the height of units I order are greater than my ceiling height? Can you make the side panels shorter for me?

A

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We cannot cut the side panels or make any modifications to the units you have already purchased. Our side panels are standard 84” or 90 ¼” tall.

     

Q

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I cannot see the pop-up window (i.e., Add/Modify Wall) after I click on some buttons or edit fields.

A

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This happens specially in Internet Explorer (IE). When you edit a pop-up window, it gets hidden behind the main screen. To view it, click on IE icon in Quick Access Panel which is in Task Bar and open the relevant window.

     

Q

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Can I make changes to an already Purchased Cart?

A

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No. Even though you can make changes and add a new room, nothing can be saved.

     

Q

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What if I want to make changes to an already Purchased Cart?

A

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You cannot make changes to an already Purchased Cart. However, you may buy parts separately to make necessary modifications to your already Purchased Cart.

     
   

Pricing

Q

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Is there a minimum order?

A

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Yes. The minimum order is $100, not including shipping.

     
   

Shipping Related Questions

Q

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How do you ship the material?

A

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Most orders will generally ship with common carriers. Materials will come to you on a pallet. This will ensure the lowest cost of shipping possible. You have to make sure that a tractor trailer can access your requested shipping address and preferably you should have a forklift available, it will make offloading the materials much easier.

     

Q

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How much should I add for the shipping cost?

A

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Shipping cost depends on the distance and the area (ZIP Code). Therefore, it could vary from cart to cart. You may contact a common carrier or call us at (240) 876-6203 for an estimated shipping cost.

     
   

Pick Up

Q

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What kind of a car do I need for pick up?

A

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We recommend a Van or a large car. Pickup trucks will be OK in good weather. Be sure the car is big enough for the size of the order. Your car must be big enough to fit the side panels.

     

Q

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Are the materials in boxes or packed in some way?

A

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No, nothing will be in boxes or packed except for hardware. This would make it easier to load and will greatly reduce the cost. However, we will provide you with enough cardboard to put in between the parts.

     
   

Technical Questions

Q

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I am in “Design a Closet” tab and my screen looks scrambled.

A

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Go to “Design a Closet” and re-select your desired closet type from the dropdown menu. This will unscramble the screen. Once you are in this screen, use only the “Apply” button to refresh the screen.

Do not refresh it by either pressing (i) F5 or (ii) Ctrl, Shift, R keys simultaneous on your keyboard.

     
   

Trouble Shooting

Q

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My screen looks scrambled, what do I do?

A

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This happens because of cache. Your computer has loaded an older version of the website. To clear this problem, press Ctrl, Shift and R keys simultaneously on your keyboard.

     

Q

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I was in “Add/Modify Wall” OR “Add/Modify Return 1” window and pressed “Save & Continue” button; and it gave me an error page. How can I prevent getting
this error?

A

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When you press “Apply” button, wait a few seconds for the system to update webpages. Then press “Save & Continue”.

     

Q

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The website does not accurately reflect my changes / it goes to an error page / it has a different problem that is not listed here. How do I fix it?

A

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We have tested our website in Google Chrome, Microsoft Edge, and Firefox. Kindly go to one of these browsers and see whether the problem goes away. If you still have the problem, kindly email it to us at mail@americanclosetsystems.com. Thank you for your interest in our products.