Ordering & Shipping
This product is offered to Contractors,
Home Builders & Closet Professionals
240-876-6203
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Ordering

Payment terms and conditions

We accept check, money order, and all major credit cards except MasterCard. However, you may use MasterCard when ordering through PayPal.

Change of order

Change orders are calculated based on time and material. Additional charges may also be added depending on how far the production has progressed on the original order. We will notify you via email as to the amount of the change order and change in lead time. Upon receiving your written approval and any additional payments required, we will proceed to implement the changes.

Hardware

Hardware is included in pricing except for mounting screws and mounting brackets. Hardware will be packed separately in clear plastic bags in exact quantities. Please note that American Closet Systems does not insert any hardware or install drawer slides on the closet components.

Documentation

On each order the closet units will be numbered (1,2,3 . . .) etc. We will provide you with a parts list indicating the size, the quantity, color and closet number. In addition, all parts of a closet will be marked with a reference # (except for vertical panels).

Order Cancellation

All sales are final. However, if an order is cancelled prior to shipping, we will notify you as to the costs incurred by American Closet Systems up to the point of cancellation. You will only be refunded the difference. If the order has already been shipped, you cannot cancel the order. You will also be responsible for all shipping charges as per your agreement to "Freight Collect" on the original order.

Production lead time

Generally your order will be ready within 10 working days after the successful placement of the order. In the event we foresee any delays in our production schedule (for unavailability of materials, etc.), we will notify you, so that you can make an informed decision whether to proceed or not. This notification is done thru email.

Return Policy

All sales are final. Any damaged part must be reported within 10 days of the shipment received date. You must send American Closet Systems a Return Merchandise Authorization and explain the nature of damages. We reserve the right to request the damaged part(s) be shipped to us for evaluation. American Closet Systems will pay for the shipment of the damaged part(s). In the event the damaged part(s) are unavailable, we will not be able to honor your Return Merchandise Authorization. American Closet Systems cannot be held responsible for any extra costs or time delays which you may experience due to the damaged part(s).

Pricing Policy

Prices are subject to change without notice.

Shipping & Freight

Packaging

We ship the parts on a pallet. The length of the pallet depends on the longest piece. Maximum pallet length is 96". Each section of the closet will be given a unique number (1,2,3. . . ) and all the corresponding parts will be marked with that number (except for vertical panels). We will provide you a detailed part list. The drawer boxes are assembled, unless you have purchased them unassembled. Note that when drawer boxes are assembled, the volume can substantially increase, which will translate to higher freight charges.

Shipping

All Materials will be shipped Freight Collect. We can ship the materials to your jobsite directly. Please take note that you are responsible to make the necessary arrangements for the payment as well as material offloading. Be sure that a tractor trailer can reach the site and you have the needed tools such as a forklift or the manpower to offload the material.

Freight Cost

Freight cost depends on many factors such as weight, volume, distance and ease of access. We will attempt to find the best possible rate. Customer can arrange to do a will call. Please note that the pickup hours from our factory are Monday thru Friday between 8:00 a.m. and 3:00 p.m. Eastern Standard Time.